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Vol. 110. Issue 2.
Pages 92-101 (March 2019)
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Vol. 110. Issue 2.
Pages 92-101 (March 2019)
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DOI: 10.1016/j.adengl.2019.01.003
Implementation and Operation of an Integrated Quality Management System in Accordance With ISO 9001:2015 in a Dermatology Department
Implantación y desarrollo de un sistema integrado de gestión de calidad según la norma ISO 9001:2015 en un Servicio de Dermatología
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I. Betlloch-Mas
Corresponding author
betlloch_isa@gva.es

Corresponding author.
, R. Ramón-Sapena, C. Abellán-García, J.C. Pascual-Ramírez
Servicio de Dermatología, Hospital General Universitario de Alicante - Instituto de Investigación ISABIAL, Alicante, España
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Table 1. Main Definitions Used in the ISO-2015 Quality Management System.
Table 2. Types of Process: Strategic, Key, and Support for the Quality Management System.
Table 3. Structure of the Quality Manual.
Table 4. Examples of different types of indicators.
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Abstract

Quality management systems (QMS) are tools that serve to structure, control and improve the usual activities that take place in an organization or service.

The ISO 9001:2015 is an internationally recognized standard, which provides the necessary resources to help an organization to improve its performance, based on the principle of plan-do-control-act, in order to obtain continuous improvement. In the field of health, it is an essential tool for the management of the services offered to patients.

The ISO quality certification allows to demonstrate compliance, according to established quality standards.

The process of implementing a QMS follows several phases that culminate with the completion of an external audit, which once passed, allows obtaining the quality certification ISO 9001:2015.

This article describes the steps to follow to obtain this certification in a Dermatology Service.

Keywords:
Certification
ISO-9001:2015
Public Hospital
Dermatology
Quality of care
Quality management system
Resumen

Los sistemas de gestión de calidad (SGC) son herramientas que sirven para estructurar, controlar y mejorar las actividades habituales que se desarrollan en una organización o servicio.

La norma ISO 9001:2015 es una norma reconocida internacionalmente que proporciona los recursos necesarios para ayudar a una organización a mejorar su rendimiento, basándose en el principio de planificar-hacer-controlar-actuar, con el fin de obtener una mejora continua. En sanidad es una herramienta clave para la gestión de los servicios ofrecidos a los pacientes.

La certificación de calidad ISO permite demostrar el cumplimiento de dicha norma, de acuerdo a unos estándares de calidad establecidos.

El proceso de implantación de un SGC siguiendo esta norma debe seguir varias fases, que culminan con la realización de una auditoría externa que, una vez superada, permite obtener la certificación de calidad ISO 9001:2015.

En este artículo se describen los pasos a seguir para obtener dicha certificación en un Servicio de Dermatología.

Palabras clave:
Certificación
ISO 9001:2015
Hospital público
Dermatología
Calidad asistencial
Sistema de gestión de calidad

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